Safety Guidelines

Updated February 16, 2022

[Please share these guidelines with all members of your party.]

For the safety and comfort of audiences, performers, and personnel, masks will be worn at all times in the theater, and audience members will be asked to present proof of vaccination — acceptable forms include physical card, digital copy (including an image of one’s card on a mobile device), and Excelsior Pass — along with a photo ID upon admission to the theater. If vaccination is not an option, proof of negative COVID-19 test (no greater than 72 hours old for PCR test or 24 hours old for antigen test) is acceptable. These requirements apply to all ages, including children under 12. There are no exceptions to this policy.  This practice is in accordance with professional health guidelines and reflects current conditions in Berkshire County.

All Mahaiwe personnel are fully vaccinated and trained in COVID-19 precautions. In addition, hand sanitizing stations are positioned in the lobby for use upon entering or when needed. We have a medical-grade MERV 13 HEPA-filtered and bipolar ionized air management system and touchless ticketing, and conduct thorough cleaning between performances.


We ask patrons to support touchless ticketing by purchasing digital tickets prior to their arrival at the theater. Digital tickets may be purchased on line at or by calling the Box Office at 413-528-0100.

For touchless scanning, please have your tickets either printed out or your tickets open on your mobile device.

Tickets for movies will be purchased as General Admission.

Exterior doors and the theater will open 45 minutes prior to start time. The House Manager will admit groups of people waiting outside and will have sole discretion of the number of people in the lobby.


Facial masks must cover nose and mouth at all times.

Because masks must be worn at all times, we will not be selling concessions. Outside food and drinks are not allowed.

We are monitoring current conditions and reserve the right to change seating plans, should the need for greater health protections arise.

Once seated, we ask patrons to not change seats.

Anyone unable to comply with these rules will be issued a refund and will not be permitted to remain in the building.


If you are experiencing any COVID-19 symptoms, or if you have recently been exposed to anyone who has been diagnosed with COVID-19, we encourage you to stay home. If you are unable to attend a show due to a COVID-19 diagnosis or recent COVID-19 exposure, we will give you a full refund or exchange credit for the cost of your tickets.


…for helping us welcome audiences responsibly. We appreciate your cooperation and understanding.