Attendance Guidelines

In order to protect the health and comfort of all patrons, we have installed a medical-grade MERV 13 HEPA-filtered and bipolar ionized air management system, established touchless ticketing, conducted thorough cleaning and staff training, and installed directional signage. All Mahaiwe personnel will be fully vaccinated. Hand sanitizing stations will be positioned in the lobby for use upon entering or when needed.


For the health and safety of both patrons and staff, we are practicing limited contact ticketing. All tickets must be purchased in advance prior to arriving to the theater; tickets will not be available at the box office. To purchase your tickets in advance, visit or call the Box Office at 413-528-0100, Wednesday through Saturday, 12pm to 4pm.

For touchless scanning, please have your tickets either printed out or your tickets open on your mobile device.

Tickets for movies will be purchased as General Admission. Patrons wishing to be seated for movie events as a group must arrive together.

Exterior doors and the theater will open 30 minutes prior to start time. The House Manager will admit groups of people waiting outside and will have sole discretion of the number of people in the lobby.


Audience capacity is limited to allow for distance between parties.

Facial masks must be worn at all times.

Once seated, patrons may not change seats and should leave seats only to use the restrooms.

Anyone unable to comply with these rules will be issued a refund and will not be permitted to remain in the building.


There are two clean and sanitized restrooms available, located off the lobby. At this time, the lower level restrooms will be closed.


Because masks must be worn at all times, we will not be selling concessions. Outside food and drinks are not allowed.