Safety Guidelines

Updated November 9, 2021

In like-mindedness with many regional and national colleagues, the Mahaiwe has adopted additional precautions to protect its audiences, performers, and personnel from the spread of COVID-19. Audience members will be asked to present proof of vaccination — acceptable forms include physical card, digital copy (including an image of one’s card on a mobile device), and Excelsior Pass — along with a photo ID upon admission to the theater. If vaccination is not an option, proof of negative COVID-19 test (no greater than 72 hours old for PCR test or 24 hours old for antigen test) is acceptable. These requirements apply to all ages, including children under 12. Individuals with tickets purchased prior to this implementation on August 13 are eligible for refunds if the policy does not meet any personal case (contact the Box Office at 413-528-0100, Wednesday through Saturday, from 12pm to 4pm). This practice is in accordance with professional health guidelines and reflects current conditions in Berkshire County. Masks will be worn at all times in the theater.

In order to protect the health and comfort of all patrons, we have installed a medical-grade MERV 13 HEPA-filtered and bipolar ionized air management system, established touchless ticketing, conducted thorough cleaning and staff training, and installed directional signage. All Mahaiwe personnel are fully vaccinated. Hand sanitizing stations are positioned in the lobby for use upon entering or when needed.


For the health and safety of both patrons and staff, we are practicing limited contact ticketing. All tickets must be purchased in advance prior to arriving to the theater; tickets will not be available at the box office. To purchase your tickets in advance, visit or call the Box Office at 413-528-0100, Wednesday through Saturday, 12pm to 4pm.

For touchless scanning, please have your tickets either printed out or your tickets open on your mobile device.

Tickets for movies will be purchased as General Admission.

Exterior doors and the theater will open 45 minutes prior to start time. The House Manager will admit groups of people waiting outside and will have sole discretion of the number of people in the lobby.


We are monitoring current conditions and reserve the right to change seating plans, should the need for greater health protections arise.

Facial masks must be worn at all times.

Once seated, patrons may not change seats and should leave seats only to use the restrooms.

Anyone unable to comply with these rules will be issued a refund and will not be permitted to remain in the building.


Because masks must be worn at all times, we will not be selling concessions. Outside food and drinks are not allowed.